Service Advisor - Nalley Lexus Roswell

Asbury Automotive • Roswell, GA

4d

About The Position

The Service Advisor is the dealership’s primary point of contact for service customers. The role involves presenting and selling needed products and services professionally, following the manufacturer’s published maintenance schedules and requirements, and building customer rapport to support satisfaction and retention. The Service Advisor works with customers and technicians to estimate and coordinate repairs, schedule service, and provide follow-up, while maintaining manufacturer customer satisfaction standards and complying with applicable laws and company policies.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must pass pre-employment background and drug screening.
• Must be able to work in a fast-paced environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, sales, and strong customer satisfaction scores.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain customer satisfaction scores at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policy concerning customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed