Service Advisor - Nalley Lexus Roswell
About The Position
The Service Advisor is the face of the dealership for service customers. The role is responsible for professionally presenting and selling needed products and services while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, and conducts business honestly while meeting Asbury’s specified service Customer Satisfaction Index (CSI) goals for district, regional, and national scores. The position requires managing a fast-paced work environment with limited supervision and complying with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
Requirements
- Must be at least 18 years of age.
- Must have a valid driver’s license.
- Must be able to pass pre-employment background and drug screening.
- Must have customer service, phone, and computer skills.
- Must be able to manage a fast-paced work environment with limited supervision.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and courteously and obtain pertinent vehicle information.
- Promote services and build rapport with customers.
- Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
- Generate and provide complete, accurate repair estimates.
- Establish and communicate repair completion times to customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain service CSI scores at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable laws and company policies regarding the safeguarding of customer, company, and manufacturer information and customer vehicles and property.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, and dental insurance
- Accident, critical illness, and hospital indemnity plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings and flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury’s Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Community service initiatives, including paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
