Service Advisor - Lexus of Marin

Sonic Automotive • San Rafael, CA

3d

About The Position

The Service Advisor is a key member of the service team at Lexus of Marin and serves as the liaison between customers and technicians. The role provides outstanding customer service and supports smooth service-department operations by ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner. The position is full-time, with Monday-through-Saturday availability and Sundays off. Compensation is listed as $80,000 to $130,000, hourly plus commission, with possible production bonuses.

Requirements

• Strong communication and interpersonal skills, including the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficiency with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills and the ability to manage multiple customers and priorities in a fast-paced environment.
• Valid driver’s license with an acceptable driving record.
• Legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Nice To Haves

• Previous automotive service-advising or dealership service experience.

Responsibilities

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service-department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Benefits

• Medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match, including Traditional and Roth options
• Paid time off
• Paid parental leave
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed