Service Advisor LHM Chrysler Dodge Ram FIAT Denver

Asbury Automotive•Denver, CO

19h•$65,000 - $100,000•Onsite

About The Position

The Service Advisor supports the Service Manager in maximizing production and controlling expenses while improving operational efficiency and customer service. The role oversees repair-order processes and communication between dealership personnel and customers, ensuring documentation and procedures are accurate and timely. The Service Advisor communicates service time expectations, obtains customer contact information for follow-up, and helps maintain positive relationships among the dealership, customers, and manufacturers. Duties also include overseeing warranty adjustments, maintaining product knowledge, training supporting staff, following manufacturer policies, protecting confidential information, completing required training, and maintaining a clean and safe work environment. The position requires ethical conduct, composure, and effective interaction with others. Work is performed in a dealership setting, typically during regular business hours, and commonly exceeds 40 hours per week. Compensation is listed as $65,000–$100,000 annually, based on performance and experience; the posting also states that more than 50% of compensation is commission on goods and/or services.

Requirements

High school diploma or equivalent.
At least 2 years of progressive experience in automotive service.
Valid driver’s license and an MVR record meeting company policy requirements.
Applicable factory training credentials.
Basic ability to read and write, communicate effectively, listen actively, and understand others’ reactions.
Microsoft Office knowledge and ability to use computers and computer systems.
Knowledge of English-language structure, spelling, composition, and grammar sufficient to understand work-related documents.
Knowledge of customer and personal service principles and processes.
Mechanical knowledge of machines and tools, including their design, use, repair, and maintenance.
General knowledge of proper procedures and safety measures for handling potentially hazardous materials.
Knowledge of sales and marketing principles and methods for promoting and selling products or services.
Ability to use active learning, learning strategies, critical thinking, troubleshooting, repairing, and quality-control analysis.
Ability to resolve conflicts, handle complaints, settle disputes, and negotiate with others.
Ability to adapt to workplace changes, manage competing demands, concentrate, make decisions, solve problems, plan and organize work, and manage time.
Ability to demonstrate confidentiality, ethical conduct, leadership, customer service, quality, dependability, and compliance with company standards and applicable laws.
Ability to perform the physical activities described, including sitting, standing, bending, reaching, talking, hearing, stooping, kneeling, crouching, using hands and fingers, handling or operating objects, tools, or controls, and moving about facilities.
Required vision includes close, distance, and peripheral vision and the ability to adjust focus.
Ability to lift at least 50 pounds.
Ability to work in a shop environment with exposure to noise, dust, odors and fumes, chemicals, adhesives, and prevailing weather conditions.

Nice To Haves

Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.

Responsibilities

Support the Service Manager in achieving maximum production and expense control.
Seek ways to improve business operations, efficiency, and customer service.
Support and teach other employees to help them succeed.
Monitor repair-order processes to maintain proper Service Department operations.
Oversee communication between company personnel and customers to ensure accurate documentation and timely procedures.
Communicate service time expectations to customers and gather contact information for follow-up.
Maintain positive relationships among the dealership, customers, and manufacturers.
Oversee warranty adjustments for new and used vehicles.
Maintain current product knowledge and train supporting staff in proper usage.
Follow policies and procedures in the applicable manufacturer manuals.
Protect employee, customer, and vendor confidence by using discretion with sensitive confidential information.
Complete and maintain required dealership training.
Maintain a clean and safe work environment and comply with OSHA and EPA requirements.
Handle job stress and interact effectively with others in the workplace.
Perform other duties as requested by management.
Uphold high ethical standards and maintain composure when representing the dealership, both inside and outside the workplace.
Maintain regular attendance and punctuality in accordance with the department schedule.
Operate equipment and move vehicles safely.

Benefits

Semi-monthly pay.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible select management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool and continuous training through Asbury’s internal learning management system.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.