Service Advisor | Chrysler Dodge Jeep Ram FIAT

Hendrick Automotive Group•Concord, NH

4d•$70,000 - $120,000•Onsite

About The Position

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is hiring experienced Automotive Service Advisors. The position is based primarily in the service area and involves working with customers, technicians, service management, and other departments. Advisors listen to customers’ vehicle concerns, document service needs, provide repair estimates, coordinate repair work, communicate updates, and recommend maintenance and repair services. The role may include conducting road tests on customer vehicles and may involve exposure to loud noise, vibration, exhaust fumes, and other service conditions. Compensation is commission-based and tied to performance, with a stated range of $70,000–$120,000+ per year. A 90-day bi-weekly pay guarantee is offered during the transition while advisors build their customer base. The employer offers training, onboarding, benefits, and career growth opportunities.

Requirements

Proven dealership Service Advisor experience or extensive auto service management background.
Strong mechanical knowledge.
Knowledge of automotive repair, including transmissions, oil changes, tire services, alignments, suspension, brakes, and diesel diagnostics.
Proficiency in automotive software and service writing.
Strong communication skills and the ability to explain technical issues clearly to customers.
Ability to build customer relationships with honesty and transparency.
Valid driver's license.
Ability to work scheduled shifts, including evenings, weekends, and holidays.

Nice To Haves

Hands-on technician or mechanic background.
Familiarity with Stellantis/FCA/Mopar brand standards.
Reynolds & Reynolds experience.

Responsibilities

Greet customers professionally, listen to vehicle concerns, and accurately document service needs.
Provide detailed repair estimates, explain procedures clearly, and recommend appropriate maintenance services.
Coordinate with technicians to prioritize repairs based on urgency and parts availability.
Advise customers on additional services, including oil changes, tire service, alignments, and brake repairs.
Process work orders, update repair statuses, and handle transactions professionally.
Maintain ongoing communication with customers about repair status, recommendations, and vehicle readiness.
Collaborate with the parts department to order necessary components promptly.
Promote dealership services to maximize customer satisfaction and long-term retention.
Ensure service documentation complies with company policies and industry standards.
Stay current on Stellantis/Mopar technologies, repair procedures, and manufacturer updates.