Automotive Service Advisor - Infiniti

Modern Nissan of Hickory • Greensboro, NC

10d • $60,000 - $90,000

About The Position

Modern INFINITI of Greensboro is seeking a motivated, customer-focused Service Advisor to join its service department. The Service Advisor is the primary point of contact between customers and service technicians, helping customers understand vehicle maintenance and repair needs and ensuring a smooth, professional, transparent experience from check-in through vehicle delivery. The role contributes to service department sales, customer satisfaction, and retention goals while building lasting customer relationships. Modern Automotive is a fourth-generation, family-owned automotive group established in 1933.

Requirements

• Excellent communication, customer service, and relationship-building skills.
• Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
• Strong organization, attention to detail, and follow-through.
• Positive attitude and ability to work in a fast-paced service environment.
• Sales-minded approach with a commitment to customer satisfaction.
• Team-oriented mindset and willingness to learn and grow.

Nice To Haves

• Previous automotive Service Advisor or Service Writer experience is preferred.
• Experience with INFINITI or another luxury automotive brand is a plus.

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
• Prepare repair orders and clearly communicate service recommendations, estimates, and timelines.
• Work with technicians and the service department to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process and provide updates as needed.
• Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
• Build lasting customer relationships through trust, follow-up, and excellent customer service.
• Maintain accurate customer records and repair orders.
• Contribute to service department sales, customer satisfaction, and retention goals.

Benefits

• Paid vacation and holidays available after 90 days of employment.
• Health, dental, vision, life, and disability insurance, with enrollment available during designated benefits enrollment periods.
• 401(k) with company match, subject to eligibility requirements.
• Employee discounts on vehicles and services.
• Ongoing training and opportunities for career advancement.
• Supportive, family-oriented work environment with hands-on leadership.
• Annual earning potential of $60,000–$90,000, salary plus commission.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed