Automotive Service Advisor - Infiniti

Modern Automotive Network • Greensboro, NC

9d

About The Position

Modern INFINITI of Greensboro is seeking a motivated, customer-focused Service Advisor to join its service department in Greensboro, North Carolina. The Service Advisor serves as the primary point of contact between customers and service technicians, helping customers understand their vehicle maintenance and repair needs and providing a smooth, professional, and transparent experience from check-in through vehicle delivery. The role contributes to service department sales, customer satisfaction, and retention goals. Modern Automotive is a fourth-generation, family-owned automotive group that has served customers since 1933.

Requirements

• Excellent communication, customer service, and relationship-building skills.
• Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
• Strong organization, attention to detail, and follow-through.
• Positive attitude and ability to work in a fast-paced service environment.
• Sales-minded approach with a commitment to customer satisfaction.
• Team-oriented mindset and willingness to learn and grow.

Nice To Haves

• Previous automotive Service Advisor or Service Writer experience.
• Experience with INFINITI or another luxury automotive brand.

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
• Prepare repair orders and clearly communicate service recommendations, estimates, and timelines.
• Work with technicians and the service department to help ensure repairs are completed efficiently.
• Keep customers informed and provide updates throughout the repair process.
• Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
• Build lasting customer relationships through trust, follow-up, and excellent customer service.
• Maintain accurate customer records and repair orders.
• Contribute to service department sales, customer satisfaction, and retention goals.

Benefits

• $60,000–$90,000 annual earning potential, consisting of salary plus commission.
• Paid vacation and holidays available after 90 days of employment.
• Health, dental, vision, life, and disability insurance, with enrollment available during designated benefits enrollment periods.
• 401(k) with company match, subject to eligibility requirements.
• Employee discounts on vehicles and services.
• Ongoing training and opportunities for career advancement.
• Supportive, family-oriented work environment with hands-on leadership.
• Opportunity to grow with a fourth-generation, family-owned automotive group established in 1933.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed