Automotive Service Advisor - Columbus Auto Mall

Jeff Wyler Automotive Family•Canal Winchester, OH

12h•Onsite

About The Position

Jeff Wyler Columbus Auto Mall is seeking a Service Advisor to serve as the main point of contact between customers and the service department. The role helps customers understand the service process, keeps them informed, and works with technicians and the service team to provide a positive experience from check-in through pickup. The position suits someone who enjoys helping people, is organized, and is comfortable in a fast-paced, team-oriented environment. Automotive service experience is a plus, while candidates with strong customer service, sales, or relationship-building skills are also encouraged to apply. The Service Advisor explains maintenance and repair recommendations, provides estimates, obtains authorization before work begins, and supports efficient repair progress through communication with technicians and service management. The role also includes follow-up, accurate recordkeeping, adherence to dealership procedures, and meeting department goals for customer satisfaction, sales, productivity, and service retention.

Requirements

Strong communication and customer service skills.
Professional, friendly approach and ability to build rapport with a variety of customers.
Ability to listen, ask questions, and explain information in a way customers can understand.
Good organizational skills and attention to detail.
Ability to manage multiple customers and priorities in a busy service department.
Willingness to learn about vehicle maintenance, repairs, and dealership service processes.
Confidence discussing service recommendations and helping customers understand the value of needed repairs.
Team-oriented attitude and commitment to doing what is right for the customer.
Basic computer skills and ability to learn dealership software and systems.

Nice To Haves

Automotive dealership or Service Advisor experience is preferred.
Strong customer service or sales background.

Responsibilities

Greet customers, listen to their concerns, and understand their vehicle service needs.
Write accurate repair orders and document customer concerns.
Explain recommended maintenance and repairs clearly and professionally.
Provide repair estimates, review costs, and obtain customer authorization before work begins.
Communicate with technicians and service management to help keep repairs moving efficiently.
Keep customers updated on repair progress, additional recommendations, and estimated completion times.
Follow up with customers to ensure they are satisfied with their service experience.
Build long-term customer relationships that encourage repeat business and customer loyalty.
Meet department goals for customer satisfaction, sales, productivity, and service retention.
Maintain accurate records and follow dealership policies and procedures.