Automotive Service Advisor - Columbus Auto Mall

JEFF WYLER AUTOMOTIVE FAMILY•Canal Winchester, OH

About The Position

Jeff Wyler Columbus Auto Mall is seeking a Service Advisor to serve as the main point of contact between customers and the service department. The role helps customers understand the service process and feel confident about maintaining and repairing their vehicles, while working closely with technicians and the service team to provide a positive experience from check-in through pickup. The ideal candidate enjoys helping people, communicates clearly, stays organized in a fast-paced environment, and is comfortable building customer relationships. Automotive service experience is a plus, but candidates with strong customer service, sales, or relationship-building skills are also encouraged to apply. The position offers opportunities to develop automotive knowledge and service and sales skills, with potential for career growth and advancement.

Requirements

Strong communication and customer service skills.
Professional, friendly approach and ability to build rapport with a variety of customers.
Ability to listen, ask questions, and explain information in a way customers can understand.
Good organizational skills and attention to detail.
Ability to manage multiple customers and priorities in a busy service department.
Willingness to learn about vehicle maintenance, repairs, and dealership service processes.
Confidence discussing service recommendations and helping customers understand the value of needed repairs.
Team-oriented attitude and commitment to doing what is right for the customer.
Basic computer skills and ability to learn dealership software and systems.

Nice To Haves

Automotive dealership or Service Advisor experience.
Strong customer service or sales background.

Responsibilities

Greet customers, listen to their concerns, and understand their vehicle service needs.
Write accurate repair orders and document customer concerns.
Explain recommended maintenance and repairs clearly and professionally.
Provide repair estimates, review costs, and obtain customer authorization before work begins.
Communicate with technicians and service management to help repairs move efficiently.
Update customers on repair progress, additional recommendations, and estimated completion times.
Follow up with customers to ensure they are satisfied with their service experience.
Build long-term customer relationships that encourage repeat business and loyalty.
Meet department goals for customer satisfaction, sales, productivity, and service retention.
Maintain accurate records and follow dealership policies and procedures.