Automotive Service Advisor Longview

Bud Clary Auto • Longview, WA

6d • Onsite

About The Position

Bud Clary Auto Group is seeking a full-time, experienced Service Advisor for its growing Longview service department. The family-owned dealership network describes its workplace as a positive, challenging, high-performance environment focused on customer service, loyalty, and achievement. The Longview team includes experienced service advisors, a hands-on shop manager, and a long-standing customer base. This is a commission-based position with an expected pay range of $80,000 to $120,000 per year.

Requirements

• Organized and friendly personality.
• Ability to manage multiple, sometimes competing priorities.
• Ability to be on one's feet most of the day.
• Demonstrated ability to manage others.
• Time-management skills.
• Strong customer communication skills.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Ability to work with little supervision.
• Valid driver's license and an acceptable driving record consistent with company insurance standards throughout employment; driving is an essential function of the position.

Responsibilities

• Schedule service appointments and obtain customer and vehicle information before arrival when possible.
• Greet customers promptly and courteously, gather vehicle information, and accurately document concerns on repair orders.
• Test-drive vehicles with customers as needed to confirm concerns, or refer vehicles to a test technician.
• Review service history, inspect vehicles, and recommend needed maintenance or repairs.
• Advise customers on vehicle care and manufacturer-recommended maintenance.
• Prepare complete written estimates for labor and parts and establish promised completion times, checking with the dispatcher when necessary.
• Obtain customer signatures on repair orders, provide copies, establish payment methods, and secure credit approval when required.
• Notify the dispatcher of incoming work and monitor repair progress throughout the day.
• Contact customers about estimate or completion-time changes, explain the details, and obtain authorization before additional work is performed.
• Implement and maintain a service marketing program.
• Review repair orders for completed work and documented authorization, and close them as appropriate.
• Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and charges to customers.
• Implement a quality-control process to reduce repeat repairs and maintain high customer satisfaction.
• Inspect vehicles for body work needs, inform customers, and provide estimates for body work.

Benefits

• Health, dental, vision, and life insurance.
• Employee assistance program.
• 401(k).
• Paid time off accruing from the first day of employment, at rates that increase with length of service.
• Paid holidays.
• Employee discounts.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed