Automotive Service Advisor

Blain's Farm & Fleet • Madison, WI

18d

About The Position

The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The role combines customer assistance and sales with service scheduling, work order and invoice explanations, cashiering, and hands-on automotive tasks. The position also requires interpreting vehicle inspection results and recommending appropriate services to customers.

Requirements

• Great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to communicate effectively with customers and coworkers.
• Must be at least 18 years of age.

Nice To Haves

• Prior auto repair experience is preferred.
• Prior retail experience is preferred.

Responsibilities

• Assist customers with purchases in a customer-service- and sales-focused environment.
• Use computers to determine product inventory levels and expected product arrival dates.
• Use computers and the VAST system to create customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform retail cashier duties, including obtaining and processing customer payments.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Comply with Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.
• Perform automotive services in a timely and efficient manner while providing quality customer service.

Benefits

• Medical, prescription, dental, and vision benefits, plus short- and long-term disability, life insurance, ancillary benefits, identity theft protection, and pet insurance, effective on the 91st day of full-time employment.
• Major holidays and birthday off.
• Advanced Leadership Training Programs.
• Associate discount on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.
• Weekend premium pay of $2.50 per hour on Saturday and Sunday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed