Experienced Automotive Service Advisor - Subaru

Carter Myers Automotive • Winchester, VA

12d

About The Position

Carter Myers Automotive is seeking an experienced Automotive Service Advisor to create a seamless and exceptional customer experience. The advisor welcomes customers, understands their concerns, creates accurate repair orders, communicates with technicians, and keeps customers informed throughout the service process. Success in the role requires recommending maintenance and repairs, building trust, and maintaining customer relationships.

The company describes itself as an employee-owned (ESOP) organization with a people-first culture and offers career growth, stability, competitive pay, benefits, and work-life balance. The position is full-time. Compensation is listed as $50,000–$80,000+ in annual earning potential, with uncapped performance-based bonuses. The service department has high customer-pay volume and strong service traffic. The dealership is closed Sundays.

Requirements

• At least 2 years of Automotive Service Advisor experience in a dealership environment is preferred.
• Strong knowledge of automotive repair processes and repair order management.
• Knowledge of maintenance recommendations and customer service.
• Strong customer service and communication skills.
• Ability to stay organized and manage multiple repair orders efficiently.
• Ability to make confident, ethical service recommendations.
• Comfort discussing repairs, timelines, and pricing.
• Basic computer and dealership system skills.
• Valid driver’s license.

Nice To Haves

• At least 2 years of Automotive Service Advisor experience in a dealership environment is preferred.

Responsibilities

• Welcome customers and provide a friendly service experience.
• Listen to customer concerns and translate them into clear repair orders.
• Explain recommended services in a customer-friendly way.
• Coordinate with technicians to ensure accurate and timely repairs.
• Communicate with customers throughout the service process.
• Recommend maintenance, repairs, and value-added services.
• Build strong, long-term customer relationships.
• Follow up after service to ensure customer satisfaction.

Benefits

• Employee ownership through an ESOP.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Paid training and career advancement opportunities.
• Employee discounts.
• Closed Sundays.
• Uncapped performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed