Subaru Service Advisor

Miller Transportation Group • Lumberton, NJ

7d • $70,000 - $90,000

About The Position

Miller Subaru is seeking a highly motivated, growth-driven Service Advisor to join its family-owned automotive dealership. The dealership has served its community for more than 100 years. This role offers an opportunity for growth and long-term success. The Service Advisor assists customers throughout the vehicle service process, from identifying service needs and recommending repairs to communicating progress and confirming completed work.

Requirements

• At least two years of previous experience as a Service Advisor.
• High school diploma or equivalent.
• Valid driver license.
• Ability to work well in a process-driven environment.
• Outstanding verbal and written communication skills.
• Ability to work Monday through Friday, 7:30 AM to 6:00 PM, with some Saturdays required.

Responsibilities

• Greet service customers promptly and professionally.
• Inspect vehicles at check-in and review service histories to identify and verify customer service needs.
• Promote appropriate services, parts, and accessories by understanding the products and their associated service requirements.
• Provide accurate cost and completion-time estimates for recommended services, communicate them to customers, and obtain authorization.
• Monitor vehicle service progress and contact customers to communicate and obtain approval for changes to estimated costs, promised delivery times, or recommended services.
• Administer new and used vehicle warranty repairs according to manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
• Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate the results to customers.
• Meet applicable state and federal automobile repair and consumer protection requirements.

Benefits

• Competitive compensation of $70,000–$90,000 per year.
• Paid vacation and holidays.
• Comprehensive medical, vision, and dental insurance, with HRA, HSA, and FSA options.
• 401(k) with a company-provided match.
• Company-paid life insurance.
• Employee discounts.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED