Service Advisor Mike Shaw Subaru

Asbury Automotive • Thornton, CO

6d • $60,000 - $160,000

About The Position

The Service Advisor is the face of the dealership for service customers. The role is responsible for professionally presenting and selling needed products and services while following the manufacturer’s published maintenance schedules and requirements. Service Advisors build customer rapport to support satisfaction and retention, coordinate repair estimates and timelines with customers and technicians, and follow up with customers to encourage return visits and maintain strong Customer Satisfaction Index (CSI) results.

Requirements

• Be at least 18 years of age.
• Have a valid driver’s license.
• Pass pre-employment background and drug screening.
• Be able to manage in a fast-paced work environment with limited supervision.
• Have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-service follow-up procedures to encourage return visits, increase sales, and support strong CSI results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI at or above Asbury’s specified district, regional, and national goals.
• Comply with applicable federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through Asbury’s internal learning management system
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed