Service Advisor Mike Shaw Subaru

Asbury Automotive Group • Thornton, CO

5d • Onsite

About The Position

The Service Advisor is the face of Mike Shaw Subaru 104th for service customers. The role is responsible for professionally presenting and selling needed products and services while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to promote customer satisfaction and retention, provides accurate repair estimates and timelines, and supports dealership service operations. The position requires managing a fast-paced work environment with limited supervision.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment background and drug screening.
• Must have strong customer service, phone, and computer skills.
• Must be able to manage in a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and in a friendly manner, and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer Customer Satisfaction Index (CSI) at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policies concerning customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool and continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed