Subaru Service Advisor

Miller Transportation Group • Lumberton, NJ

8d • $70,000 - $90,000

About The Position

Miller Subaru, part of family-owned Miller Transportation Group, is seeking a motivated, growth-driven Service Advisor for its automotive dealership. The role involves assisting customers with vehicle service needs, recommending services and products, coordinating repairs, and ensuring customers are kept informed throughout the service process. The position offers opportunities for growth and long-term success.

The schedule is Monday through Friday, 7:30 AM to 6:00 PM, with some Saturdays required. Compensation is $70,000–$90,000 per year.

Requirements

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license.
• Ability to work well in a process-driven environment.
• Outstanding verbal and written communication skills.
• Ability to work Monday through Friday, 7:30 AM to 6:00 PM, and some Saturdays.

Responsibilities

• Greet service customers promptly and professionally.
• Inspect vehicles at check-in and review service history to identify and verify customer service needs.
• Promote appropriate services, parts, and accessories by understanding the products and associated service requirements.
• Provide accurate estimates of service costs and completion times, and obtain proper customer authorization.
• Monitor vehicle service progress and contact customers about changes to estimated costs, delivery times, or recommended services, obtaining approval as needed.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the scheduled visit and conduct post-repair follow-up.
• Inspect vehicles before customer delivery to ensure services and repairs were performed correctly, and communicate the results to customers.
• Meet applicable state and federal automobile repair and consumer protection requirements.

Benefits

• Paid vacation and holidays.
• Comprehensive medical, vision, and dental insurance, with HRA, HSA, and FSA options.
• 401(k) with a company-provided match.
• Company-paid life insurance.
• Employee discounts.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED