Subaru Service Advisor
About The Position
AutoFair Subaru is seeking a Service Advisor to help customers and oversee the service department’s daily operations. The role focuses on providing prompt, courteous, and effective service, supporting customer inquiries, coordinating technicians’ work, and maintaining positive customer satisfaction. The Service Advisor also assists with vehicle diagnosis, parts and tool ordering, warranty administration, employee scheduling and supervision, and service department hiring and discipline decisions in collaboration with upper management. AutoFair Automotive Group describes itself as a rapidly expanding dealer group offering career growth opportunities. It is committed to providing customers with an outstanding ownership experience through excellent service and lasting relationships. The company states that it offers equal employment opportunities and makes employment decisions based on personal and professional competence and advancement potential, without regard to protected characteristics.
Requirements
- Genuine desire to serve.
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Strong communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver’s license.
Nice To Haves
- Military experience is welcomed but not necessary.
Responsibilities
- Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
- Take ownership of the customer experience through assignments that help leave customers with a positive impression of the dealership.
- Provide concierge support for owner inquiries by phone or in person.
- Ensure the daily inventory of technicians’ time is consistently sold to service customers.
- Distribute work efficiently among technicians.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems and order parts and tools as necessary.
- Oversee warranty-claim administration, and train and supervise the service department.
- Set schedules and assign tasks to service department employees.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with the factory and foster positive employee relations.
- Collaborate with upper management on service department hiring and discipline decisions.
Benefits
- Flexible work schedule
- Four-day work week
- Aggressive and rewarding compensation package
- Medical, dental, vision, life, and disability coverage
- 401(k) plan with company match
- Paid vacation
- Growth opportunities
- Paid training
- Team-based environment
- Employee vehicle purchase plans
- Long-term job security
- Health and wellness offerings
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
