Experienced Automotive Service Advisor - Subaru

CMA's Subaru of Winchester • Winchester, VA

12d • $50,000 - $80,000

About The Position

Carter Myers Automotive is seeking an experienced Automotive Service Advisor for its Subaru service team. The advisor helps create a seamless customer experience by welcoming customers, understanding their concerns, preparing accurate repair orders, coordinating with technicians, and keeping customers informed throughout the service process. The role also includes explaining and recommending maintenance and repairs, building lasting customer relationships, and following up after service.

The position is described as full time. Annual earning potential is $50,000–$80,000+, with uncapped performance-based bonuses. The company describes itself as employee-owned (ESOP) and offers career growth, stability, competitive pay and benefits, and work-life balance.

Requirements

• At least 2 years of Automotive Service Advisor experience in a dealership environment is preferred.
• Strong knowledge of repair order management, maintenance recommendations, and customer service.
• Strong automotive and repair process knowledge.
• Excellent customer service and communication skills.
• Ability to stay organized and manage multiple repair orders efficiently.
• Confident and ethical approach to service recommendations.
• Comfort discussing repairs, timelines, and pricing.
• Basic computer and dealership system skills.
• Valid driver's license.

Nice To Haves

• Dealership-based Automotive Service Advisor experience of 2 or more years is preferred.

Responsibilities

• Welcome customers and provide a friendly service experience.
• Listen to customer concerns and translate them into clear repair orders.
• Explain recommended services in a simple, customer-friendly way.
• Coordinate with technicians to support accurate and timely repairs.
• Communicate with customers throughout the service process.
• Recommend maintenance, repairs, and value-added services.
• Build strong, long-term customer relationships.
• Follow up after service to ensure customer satisfaction.

Benefits

• Employee ownership through an ESOP.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Paid training and career advancement opportunities.
• Employee discounts.
• Closed Sundays.
• Uncapped performance-based bonuses.
• High customer-pay volume and strong service traffic offering income opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed