Subaru Service Advisor

AutoFair Automotive Group • Haverhill, MA

6d

About The Position

AutoFair Subaru is seeking a Service Advisor to help customers and support the dealership’s service department. The role oversees service orders and the Drive Lane, guides customers through service needs, coordinates technicians’ work, and helps ensure a positive customer experience. It also involves answering questions about vehicle issues, warranties, services, and repairs; supporting diagnosis and procurement of parts and tools; and maintaining customer satisfaction standards.

The Service Advisor oversees warranty-claim administration and service-department training and supervision, sets schedules and assigns tasks, reinforces company policies and standards, and encourages compliance with applicable laws and regulations. The position works to maintain good relationships with manufacturers and positive employee relations, and collaborates with upper management on hiring and discipline decisions. AutoFair describes its environment as team-based and offers opportunities for career growth.

Requirements

• Genuine desire to serve.
• Organized and friendly personality.
• Ability to manage others.
• Time-management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer-satisfaction results.
• Team-oriented and self-motivated.
• Ability to work with little supervision.
• Clean driving record and valid driver’s license.

Nice To Haves

• Military experience is welcomed but not necessary.

Responsibilities

• Oversee service orders and the flow of the Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and carry out additional assignments that help create a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians’ daily time inventory is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as needed.
• Oversee warranty-claim administration, as well as training and supervision of the service department.
• Set schedules and assign tasks to service-department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with manufacturers and foster positive employee relations.
• Collaborate with upper management on service-department hiring and discipline decisions.

Benefits

• Flexible work schedule
• Four-day work week
• Aggressive and rewarding compensation package
• Medical, dental, vision, life, and disability coverage
• 401(k) plan with company match
• Paid vacation
• Growth opportunities
• Paid training
• Team-based environment
• Employee vehicle purchase plans
• Long-term job security
• Health and wellness
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed