Automotive Service Advisor Chevrolet

Bud Clary Auto•Longview, WA

1d•Onsite

About The Position

Bud Clary Chevrolet is hiring an Automotive Service Advisor in Longview, Washington. The advisor sells and schedules needed service work, serves as a point of contact between customers and the service department, and helps maintain customer satisfaction. This is a commission-based position with potential annual earnings of $60,000 to $120,000. The role involves gathering customer and vehicle information, documenting concerns on repair orders, recommending service, preparing estimates, coordinating repair timelines and authorizations, and explaining completed work and charges. The advisor also supports service marketing and quality-control efforts and helps ensure vehicles and service department materials are handled appropriately. Driving is an essential function. Applicants must have a valid driver’s license and maintain an acceptable driving record under company insurance standards. Bud Clary Auto Group states that it is an equal opportunity employer and uses E-Verify to confirm newly hired employees’ eligibility to work in the United States.

Requirements

Valid driver’s license.
Maintain an acceptable driving record consistent with company insurance standards throughout employment.
Ability to work in a fast-paced environment.
Effective communication skills.

Responsibilities

Schedule service appointments and, when possible, obtain customer and vehicle data before arrival.
Greet customers promptly and courteously and obtain vehicle information.
Document customers’ vehicle problems accurately and clearly on repair orders.
Test-drive vehicles with customers when needed to confirm concerns, or refer vehicles to a test technician.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance according to manufacturers’ specifications.
Provide complete, accurate written estimates for labor and parts and establish promised completion times.
Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when needed.
Notify the dispatcher of incoming work and check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing, and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders to confirm work is complete and additional work and authorization are documented; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are marked and stored correctly.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and charges to customers.
Implement a quality-control process to reduce comebacks and maintain high customer satisfaction.
Inspect vehicles for body work, inform customers when work is needed, and provide estimates.
Be a team player, communicate effectively, and perform other duties as assigned.