Chevrolet Service Advisor

Ourisman Chevrolet • Marlow Heights, MD

1d

About The Position

As a Chevrolet Service Advisor, you are the key connection between guests and the service team. You ensure that customer concerns are understood, documented, and resolved with clarity and care. The role involves welcoming and assisting customers, coordinating repair information with technicians, explaining maintenance and repairs, preparing estimates, communicating service progress, and maintaining accurate records. You also support service sales while protecting a high customer satisfaction (CSI) standard.

A typical shift begins with reviewing the appointment board and preparing for arriving guests. You move between the service drive and your workstation to check in customers, document their concerns, and keep the shop’s workflow moving. Throughout the day, you handle questions, phone calls, and updates, explain anticipated work and costs, coordinate with technicians, adjust timelines as needed, and close repair orders with accurate documentation so customers leave informed and cared for.

Requirements

• Strong customer service, sales, and organizational skills.
• Comfort working in a fast-paced environment.
• Valid driver's license.

Nice To Haves

• Prior automotive service advisor or ASM experience is preferred.
• Reynolds & Reynolds experience is a plus.
• Xtime experience is a plus.

Responsibilities

• Welcome customers, listen to their concerns, and confirm service needs.
• Set appointments and open and communicate repair orders to technicians.
• Explain recommended maintenance and repairs in straightforward terms.
• Provide accurate estimates and obtain authorization before work begins.
• Share progress updates and revised completion times when needed.
• Maintain thorough records of customer interactions, services, and parts.
• Support service sales while maintaining a high CSI standard.
• Review the appointment board and prepare for arriving guests.
• Coordinate with technicians, adjust timelines as needed, and close repair orders with accurate documentation.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Competitive salary
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed