Chevrolet Service Advisor

Ourisman Chevrolet • Suitland, MD

1d

About The Position

As a Chevrolet Service Advisor, you are the key connection between guests and the service team, ensuring each concern is understood, documented, and resolved clearly and carefully. You welcome customers, confirm their service needs, coordinate with technicians, explain recommended maintenance and repairs, provide estimates, and keep customers informed throughout the service process.

The role involves balancing customer questions, phone calls, appointments, and repair-order updates in a fast-paced service environment. You communicate costs and changes before work proceeds, maintain accurate records, support service sales, and help ensure customers leave informed and well cared for while upholding a high CSI standard.

Requirements

• Strong customer service, sales, and organizational skills.
• Comfort working in a fast-paced environment.
• Valid driver's license.

Nice To Haves

• Prior automotive service advisor or ASM experience is preferred.
• Reynolds & Reynolds experience is a plus.
• Xtime experience is a plus.

Responsibilities

• Welcome customers, listen to their concerns, and confirm service needs.
• Set appointments and open and communicate repair orders to technicians.
• Explain recommended maintenance and repairs in straightforward terms.
• Provide accurate estimates and obtain authorization before work begins.
• Share progress updates and revised completion times when needed.
• Maintain thorough records of customer interactions, services, and parts.
• Support service sales while protecting a high CSI standard.
• Review the appointment board and prepare for arriving guests.
• Coordinate with technicians and adjust timelines as needed.
• Close out repair orders with accurate documentation.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Competitive salary
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed