Experienced Service Advisor at Capitol Chevrolet

Capitol Chevrolet•San Jose, CA

1d•$36,000 - $150,000

About The Position

Capitol Chevrolet is seeking a Service Advisor to create a high-quality automotive retail experience by assessing guests’ needs in the service department and coordinating their vehicle repairs. The role involves supporting guests throughout the service process, communicating repair needs and estimates, and advising guests on vehicle maintenance. The position offers a salary range of $36,000–$150,000 annually, with pay based on applicable experience and skills. It is eligible for commissions based on individual sales metrics.

Requirements

Commitment to providing an excellent guest experience by phone, email, in the store, and after purchase.
At least 1 year of previous Service Advisor experience.
Valid state driver’s license and a good driving record with no major violations.
Availability to work evenings and weekends.

Nice To Haves

Experience with X-Time and CDK.

Responsibilities

Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
Meet guests’ needs throughout the entire service process.
Write Repair Orders and coordinate vehicle check-in and delivery.
Build and communicate repair estimates, follow up on repair progress, and update guests about their service repairs.
Contact guests about changes to estimates or promised completion times, explain costs and timing, and obtain authorization before performing additional repairs.
Advise guests on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus.