Service Advisor - Bowser Chevrolet of Chippewa

Bowser Automotive•Beaver Falls, PA

About The Position

Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor to provide customers with an exceptional experience throughout the service process. The role covers greeting customers, identifying vehicle needs, coordinating repairs, and delivering vehicles when work is complete. The ideal candidate has automotive service or dealership experience, strong communication and customer service skills, and can explain repair recommendations clearly and professionally. Sales experience is a plus.

Requirements

High school diploma or equivalent.
Strong customer service and relationship-building skills.
Excellent written and verbal communication skills.
General knowledge of automotive systems and mechanical operations.
Ability to explain automotive repairs and maintenance recommendations to customers.
Professional appearance and demeanor.
Valid driver’s license with a satisfactory driving record.
Ability to drive cars and trucks, including vehicles with automatic and manual transmissions.
Ability to lift and move objects weighing approximately 10–25 pounds.
Ability to work effectively in a fast-paced, customer-focused environment.

Nice To Haves

Previous experience in an automobile dealership or independent automotive repair facility preferred.
GM Service Advisor experience preferred.
ASE certification preferred but not required.
Sales experience is a plus.

Responsibilities

Greet customers promptly and professionally and obtain accurate vehicle and customer information.
Listen to customers’ concerns and clearly document the general nature of their automotive needs.
Conduct or assist with vehicle walk-arounds and test drives as needed to identify additional service or repair needs.
Communicate recommended repairs and maintenance to customers clearly and professionally.
Prepare and present repair estimates, including anticipated completion times.
Obtain customer authorization for recommended repairs.
Verify the customer’s intended method of payment.
Maintain regular communication with technicians throughout the repair process.
Monitor customer vehicle status and communicate updates as appropriate.
Administer applicable manufacturer and other warranties in accordance with company and warranty requirements.
Notify customers when repairs are completed.
Review completed repairs and services with customers at vehicle delivery.
Maintain a high level of customer satisfaction and work toward achieving strong CSI results.
Follow all Bowser Automotive safety policies and procedures.