Service Advisor - Bowser Automotive

Bowser Automotive • Pleasant Hills, PA

1d

About The Position

Bowser Automotive is seeking a customer-focused Service Advisor to connect customers with service technicians and provide a seamless service experience from vehicle check-in through delivery. The role involves documenting customer concerns, identifying relevant maintenance or repair needs, preparing estimates, communicating timelines and repair updates, coordinating work with technicians, and ensuring customers are satisfied with completed repairs.

Requirements

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• General knowledge of automotive systems and vehicle maintenance.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Nice To Haves

• Previous experience as a Service Advisor or in an automotive dealership or independent repair facility.
• ASE certification.

Responsibilities

• Welcome customers and accurately document vehicle concerns and service requests.
• Conduct vehicle walk-arounds and identify additional maintenance or repair needs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Keep customers informed throughout the repair process and provide updates as needed.
• Coordinate with technicians to ensure repairs are completed efficiently and accurately.
• Verify payment methods and administer applicable warranties.
• Test drive vehicles when necessary to verify customer concerns or completed repairs.
• Review completed repairs with customers and ensure a positive delivery experience.
• Maintain exceptional customer satisfaction (CSI) by providing outstanding service.
• Follow all Bowser Automotive safety policies and procedures.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Supplemental life and short-term disability insurance.
• Paid time off.
• 401(k) with company match.
• Career growth and advancement opportunities.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED