Express Service Advisor - Bowser Automotive

Bowser Automotive•Pleasant Hills, PA

2d•Onsite

About The Position

Bowser Automotive is seeking an enthusiastic, customer-focused Express Service Advisor for its service department in Pleasant Hills, Pennsylvania. The advisor is the first point of contact for customers bringing in vehicles for maintenance and repairs, helping deliver an outstanding customer experience while keeping service appointments efficient and running smoothly. The role involves communicating with customers, preparing estimates, coordinating with technicians, and reviewing completed repairs.

Requirements

High school diploma or equivalent.
Exceptional customer service and communication skills.
Strong organizational and multitasking abilities.
General knowledge of automotive maintenance and repair.
Professional appearance and a positive attitude.
Valid driver's license with a clean driving record.
Ability to lift and move items weighing up to 25 pounds.
Ability to operate both automatic and manual transmission vehicles.

Nice To Haves

Previous automotive dealership or independent repair facility experience preferred.
Sales or customer service experience is a plus.
ASE certification preferred, but not required.

Responsibilities

Greet customers promptly and professionally and create a welcoming service experience.
Listen to customer concerns and accurately document vehicle maintenance and repair needs.
Perform vehicle walk-arounds and recommend additional maintenance or repairs when appropriate.
Prepare repair estimates and communicate expected completion times.
Verify warranty coverage and payment methods.
Coordinate with service technicians throughout the repair process.
Keep customers informed about vehicle status and additional service recommendations.
Deliver completed vehicles to customers and review repairs performed.
Test drive vehicles when necessary.
Maintain outstanding Customer Satisfaction Index (CSI) scores.
Follow Bowser Automotive safety policies and procedures.