Service Advisor - Bowser Hyundai of Chippewa

Bowser Automotive • Beaver Falls, PA

2d

About The Position

Bowser Hyundai of Chippewa is seeking an experienced Service Advisor to coordinate the service and repair process from customer check-in through vehicle delivery while providing an exceptional customer experience. The role involves explaining recommended services and repairs, preparing estimates, coordinating with technicians, and keeping customers informed. The Service Advisor contributes to customer satisfaction and retention and helps achieve a high Customer Satisfaction Index (CSI).

Requirements

• High school diploma or equivalent.
• Strong customer service and sales skills.
• Excellent written and verbal communication skills.
• General knowledge of automotive systems, maintenance, and mechanical operations.
• Ability to communicate automotive repairs and recommendations effectively to customers.
• Professional appearance and demeanor.
• Valid driver’s license with a good driving record.
• Ability to safely operate both automatic and manual transmission vehicles.
• Ability to lift and move objects weighing approximately 10–25 pounds.

Nice To Haves

• Previous experience as a Service Advisor in an automotive dealership or independent repair facility.
• ASE certification.

Responsibilities

• Greet customers promptly and professionally and obtain accurate customer and vehicle information.
• Listen to customers’ concerns and document the general nature of needed repairs or services.
• Perform vehicle walk-arounds and test drives, as appropriate, to identify additional service or maintenance needs.
• Clearly and professionally communicate recommended repairs and maintenance to customers.
• Prepare accurate estimates and communicate anticipated repair completion times.
• Obtain customer authorization for repairs and verify the intended method of payment.
• Maintain regular communication with technicians throughout the repair process.
• Monitor repair progress and keep customers informed of changes or additional recommendations.
• Administer applicable manufacturer warranties and other warranty procedures.
• Promptly notify customers when their vehicle is ready.
• Review completed work and charges with customers when delivering their vehicles.
• Promote customer retention through an exceptional service experience and by maintaining high CSI.
• Follow all Bowser Automotive safety policies and procedures.
• Perform other duties as assigned.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Company-paid life insurance
• Supplemental life insurance
• Supplemental short-term disability
• Paid Time Off (PTO)
• 401(k) with company match
• Opportunities for professional growth and advancement
• A professional and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED