Hyundai Service Advisor

Bud Clary Auto•Auburn, WA

18h•Onsite

About The Position

Bud Clary Auto Group is hiring a Service Advisor at its Auburn Hyundai location in Washington State. The family-owned dealership network describes its culture as high-performance and customer-focused, with an emphasis on customer service, loyalty, and growth. The Automotive Service Advisor sells and schedules needed service work in the service department, supports customers throughout the repair process, and helps maintain high customer satisfaction standards. The position is commission-based, with stated annual earnings of $60,000–$120,000. Driving is an essential function. Applicants must have a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment. Bud Clary Auto Group is an equal employment opportunity employer and uses E-Verify to confirm the work eligibility of newly hired employees.

Requirements

Valid driver’s license.
Maintain an acceptable driving record consistent with company insurance standards throughout employment.
Ability to work in a fast-paced environment.
Effective communication skills.
Team-player attitude.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers promptly and courteously, obtain vehicle information, and accurately document vehicle problems on repair orders.
Test-drive vehicles with customers as needed to confirm problems or refer them to a test technician.
Review service history, inspect vehicles, and recommend needed additional service.
Advise customers on vehicle care and maintenance according to manufacturers’ specifications.
Prepare complete and accurate written cost estimates for labor and parts, establish promised times, and check with the dispatcher when necessary.
Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when needed.
Notify the dispatcher of incoming work and monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing requirements, and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders to confirm completed work and documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are correctly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and charges to customers.
Implement a quality control process to eliminate repeat repairs and maintain high customer satisfaction.
Inspect vehicles for body work needs, inform customers when work is needed, and provide estimates.
Work as a team player, communicate effectively, and perform other duties as assigned.
Drive as an essential function of the position and maintain the required valid license and acceptable driving record.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401(k)
PTO accruing from the first day of employment, with accrual rates increasing based on years of service
Paid holidays
Employee discounts
Referral bonus program