service advisor- AutoNation Hyundai OHare

AutoNation

4d • $5,500 - $11,000

About The Position

As a Service Advisor at AutoNation Hyundai O’Hare, you will serve as the liaison between service technicians and customers in the service department. You will explain technicians’ recommendations in clear, customer-friendly language and identify appropriate opportunities to help keep vehicles safe. The role involves working actively in the service lane and using technology, automotive knowledge, and communication skills to deliver a strong customer experience and build customer loyalty.

AutoNation describes itself as one of the largest automotive retailers in the United States, with a nationwide dealership network offering new and used vehicles, financing, parts, maintenance, and repair services. Its DRV PNK initiative has raised more than $40 million for cancer-related causes.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to assist customers effectively.
• Provide an exceptional customer experience to drive loyalty.
• Explain service technicians’ recommendations in easy-to-understand language and suggest appropriate up-sell opportunities to help keep vehicles safe.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website offering deals from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED