Ferman Chevrolet Brandon- Service Advisor
About The Position
The Service Advisor is the primary point of contact between dealership guests and the service department. The role involves greeting guests, understanding vehicle concerns, recommending services, preparing repair orders, and maintaining clear communication throughout the repair process. The Service Advisor contributes to a positive guest experience and supports department revenue and retention goals. The ideal candidate is customer-focused, organized, and knowledgeable about automotive service operations. The work takes place in a fast-paced automotive dealership service department and includes both office-based tasks and service-lane responsibilities. The role involves frequent interaction with guests, technicians, parts staff, and management, exposure to moderate-to-high noise levels, and occasional extended hours depending on guest demand and service workload.
Requirements
- Strong guest-service, communication, and interpersonal skills.
- Ability to explain technical automotive information clearly.
- Strong organizational and multitasking abilities.
- Sales aptitude and ability to recommend additional services when appropriate.
- Proficiency with computer systems and dealership management software (DMS).
- Ability to work in a fast-paced, guest-driven environment.
- Strong problem-solving and conflict-resolution skills.
- Professional demeanor and appearance.
- High school diploma or GED required.
- Minimum of 1–3 years of guest-service or automotive experience preferred.
- Ability to communicate effectively in person, by phone, and electronically.
- Ability to occasionally lift and carry up to 25 pounds.
Nice To Haves
- Associate’s degree or technical training in Automotive Technology.
- Prior experience as a Service Advisor or in automotive service.
- ASE certification or manufacturer training.
Responsibilities
- Greet guests and accurately and professionally document vehicle concerns.
- Write repair orders and clearly communicate service recommendations to guests.
- Provide accurate estimates for labor, parts, and repair timelines.
- Keep customers informed about vehicle status and updates throughout the repair process.
- Coordinate with technicians to support accurate diagnosis and efficient workflow.
- Review repair orders for accuracy, completeness, and compliance.
- Recommend additional maintenance and services based on vehicle needs.
- Address guest concerns promptly and professionally.
- Schedule service appointments and manage daily shop workload.
- Coordinate with the parts department to ensure required parts are available on time.
- Follow up with guests after service completion to ensure satisfaction.
- Handle warranty claims and related documentation as needed.
- Maintain accurate records in the dealership management system (DMS).
- Work with service management to meet department performance goals.
- Ensure compliance with dealership policies and manufacturer guidelines.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
