Service Advisor - Friendship Ford of Bristol

Friendship Automotive • Bristol, TN

2d

About The Position

Friendship Automotive is hiring a Service Advisor for Friendship Ford of Bristol. The role focuses on helping customers with vehicle service needs, documenting concerns, recommending maintenance or repairs, preparing estimates, and keeping customers informed throughout the service process. The advisor also communicates completed work and charges, verifies invoices and repair orders, and assists the Service Manager as needed. The ideal candidate is reliable, self-motivated, customer-focused, detail-oriented, and comfortable working in a fast-paced, process-driven environment.

Requirements

• Strong focus on providing excellent customer service.
• Excellent written and in-person communication skills.
• Ability to work well in a process-driven environment.
• Willingness to work in a fast-paced position.
• Attention to detail and strong organizational skills.
• Professional, well-groomed personal appearance.

Nice To Haves

• At least one year of experience with verifiable success in a Service Advisor role.

Responsibilities

• Promptly greet customers and obtain their contact and vehicle information.
• Clearly document vehicle issues and customer concerns.
• Determine and recommend necessary maintenance or repairs.
• Prepare accurate estimates for service costs.
• Monitor the service process and frequently update customers.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist the Service Manager as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Company holidays
• 401(k)
• Wellness reimbursements
• Gym reimbursements

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed