Service Advisor

Penske Automotive Group • Darien, CT

18d

About The Position

Land Rover Darien, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while delivering professional, clear, accurate, and courteous service. The position primarily works in an automotive shop environment and may involve exposure to varying weather conditions, noise, and workplace hazards. Evening, weekend, and holiday work may be required.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, organizational, and listening skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to take direction from multiple employees and prioritize work.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Effective time management and prioritization skills.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Ability to meet the physical demands of the position, including prolonged standing, lifting and carrying with assistance devices as needed, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
• Ability to talk and hear.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Schedule service appointments and review customers’ service histories.
• Communicate vehicle maintenance and repair information to customers and provide accurate cost estimates.
• Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
• Provide professional, clear, accurate, and courteous assistance with customers’ vehicle questions.
• Contribute to a world-class customer service experience and pursue challenging monthly goals.
• Follow processes to ensure quality and safety, and prioritize work effectively.

Benefits

• Health care options, including medical, dental, and vision.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED