Service Advisor

Asbury Automotive Group•Columbia, MD

19d

About The Position

The Service Advisor is the dealership’s primary point of contact for service customers. The role presents and sells needed products and services professionally, follows manufacturer maintenance schedules and requirements, and builds customer rapport to support satisfaction and retention. The Service Advisor provides estimates, coordinates repair timelines with customers and technicians, handles service calls and appointments, and follows up with customers to encourage return visits and sales. The role must follow manufacturer warranty procedures, meet applicable customer satisfaction goals, protect customer, company, and manufacturer information and property, and comply with applicable laws and company policies. The position requires managing a fast-paced work environment with limited supervision.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Must be able to pass pre-employment background and drug screening.
Must have strong customer service, telephone, and computer skills.

Nice To Haves

Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

Greet customers promptly and courteously and obtain relevant vehicle information.
Promote products and services and build rapport with customers.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Prepare and provide customers with complete, accurate repair estimates.
Establish and communicate repair completion times with customers and technicians.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support customer satisfaction.
Follow manufacturer warranty guidelines and procedures.
Conduct business honestly and maintain customer satisfaction scores at or above the specified district, regional, and national goals.
Comply with federal, state, and local laws and company policies concerning protection of customer, company, and manufacturer information, as well as customer vehicles and property.
Manage work effectively in a fast-paced environment with limited supervision.

Benefits

Weekly pay; stated pay range of $50,000–$120,000.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible select management and frontline team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings and flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Pet insurance.
Digital career-path tool and continuous training through the company’s internal learning management system.
Professional growth and development opportunities.
Technician student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives, including paid volunteer hours.
Employee referral program with bonus opportunities.