Automotive Service Advisor Volkswagen

Bud Clary Auto•Auburn, WA

1d•Onsite

About The Position

Bud Clary Auto Group is hiring an Automotive Service Advisor for its Volkswagen dealership in Auburn, Washington. The role involves coordinating service appointments, communicating with customers about their vehicles and repair needs, preparing estimates and repair orders, and coordinating work with the service department. Driving is an essential function of the position. Applicants must have a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment. Bilingual ability is a plus. The position is commission-based, with stated annual pay of $60,000–$120,000. Bud Clary Auto Group describes itself as a family-owned dealership network in Washington State and an Equal Employment Opportunity Employer. The company uses E-Verify to confirm newly hired employees’ eligibility to work in the United States.

Requirements

Valid driver’s license.
Maintain an acceptable driving record consistent with company insurance standards throughout employment.

Nice To Haves

Bilingual ability.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers promptly and courteously, obtain vehicle information, and accurately document vehicle concerns on repair orders.
Test-drive vehicles with customers as needed to confirm problems, or refer them to a test technician.
Review service history, inspect vehicles, and recommend needed service.
Advise customers on vehicle care and maintenance according to manufacturers’ specifications.
Prepare complete, accurate written cost estimates for labor and parts and establish promised completion times.
Coordinate with the dispatcher as needed and notify the dispatcher of incoming work.
Obtain customer signatures on repair orders, provide customers with copies, establish payment methods, and obtain credit approval when necessary.
Monitor repair progress and contact customers about changes to estimates or promised times, explaining cost and timing and obtaining authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders to confirm work is completed and additional work and authorization are documented; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and all charges to customers.
Implement a quality control process to reduce repeat repairs and maintain high customer satisfaction.
Inspect vehicles for body work needs, inform customers when work is needed, and provide estimates.
Drive as required for the position.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401(k)
Paid time off accruing from the first day of employment: 1 hour per 40 hours worked during the first year, 1.63 hours per 40 hours worked for years 2–9, and 2.39 hours per 40 hours worked for 10 or more years of service
Paid holidays
Employee discounts
Referral bonus program