Automotive Service Advisor - Joseph Volkswagen

Joseph Volkswagen of Cincinnati•Cincinnati, OH

About The Position

Joseph Automotive is seeking an Automotive Service Advisor for Joseph Volkswagen. The role is a key part of the service team and is responsible for delivering an outstanding customer experience while supporting efficient service department operations. The Service Advisor manages service orders and the daily flow of the service drive, helps schedule service work to maximize technician productivity, answers customer questions about vehicle concerns and service, and supports warranty administration and service department personnel. The position also helps uphold company policies, legal and regulatory requirements, and a positive, collaborative workplace.

Requirements

Highly organized with a friendly, customer-focused attitude.
Motivated professional passionate about customer service and team leadership.
Valid driver's license and a clean driving record.
Employment offers are contingent on successful completion of a pre-employment background check and drug screening, and verification of a valid driver's license with an acceptable driving record.

Nice To Haves

Proven leadership and team management abilities.
Excellent time management and problem-solving skills.
Outstanding verbal and written communication skills.
Professional appearance and demeanor.
Demonstrated success in automotive service and sales performance.
Strong history of customer satisfaction and relationship building.
Team-oriented, self-motivated, and results-driven.
Ability to work independently with minimal supervision.

Responsibilities

Manage service orders and oversee the daily flow of the service drive, providing prompt, professional, and courteous service.
Take ownership of the customer experience and create positive, lasting impressions.
Provide concierge-level support for customer inquiries in person and by phone.
Manage and schedule service work to maximize technician productivity.
Answer customer questions about vehicle concerns, maintenance, repairs, warranties, and service recommendations.
Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
Oversee warranty claim administration and assist with training and supervision of service department personnel.
Reinforce company policies, procedures, and operational standards.
Ensure compliance with applicable laws, regulations, and dealership policies.
Foster a positive work environment through strong employee relationships and teamwork.