Automotive Customer Service Advisor

Icahn Automotive Group•Pomona, CA

19d

About The Position

Contribute to organizational growth across all lines of business through customer engagement, product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in the store. Engage customers, schedule appointments, build trust, understand their needs, explain processes and timelines, and sell parts and services that help vehicles run efficiently while meeting Company Customer Care standards. Support the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under Management's direction, assist with customer care, work orders, register operations, facility maintenance, and Outside Purchase ordering. Follow cash, credit, check, refund, and return policies, and work with Management to address customer service issues, complaints, and business opportunities. Perform and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections. Help implement and consistently follow safety procedures, including standard procedures for wheel torque and oil and fluid services. Work with Management to maintain a safe, healthy, organized, and neat shop that complies with applicable laws and company policies. Communicate effectively with associates, Management, and customers, and retain and apply information appropriately. At designated locations, the role may serve as a secondary key carrier with basic and detailed opening and closing responsibilities. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in the automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, and explain processes and timelines.
Sell parts and services that help customers' vehicles run efficiently and meet Company Customer Care standards.
Support service business organization and productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register operations, facility maintenance, and Outside Purchase ordering as directed by Management.
Follow cash, credit, check, refund, and return policies.
Work with Management to address customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic services, and vehicle inspections.
Implement and consistently follow safety procedures, including standard procedures for wheel torque and oil and fluid services.
Partner with Management to maintain a safe and healthy work environment in compliance with applicable laws and company policies.
Communicate effectively with associates, Management, and customers, and retain and apply information appropriately.
At designated locations, perform secondary key carrier opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.