Automotive Customer Service Advisor

Pep Boys•Henderson, NV

1d•$13 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in the store, and involves scheduling appointments, understanding customer needs, explaining processes and timelines, building trust, and selling parts and services. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Duties also include assisting with customer care, facility maintenance, and outside-purchase ordering under management direction; performing express automotive services; maintaining safety procedures and a neat shop; and following company policies, procedures, and applicable laws. The role requires a high school diploma or equivalent, a valid driver's license, and one year of related experience in an automotive service environment. One year of sales experience is preferred. Work may include days, nights, weekends, and holidays. The stated pay range is $13.20 to $19.80 per hour based on experience, with sales commission and a flat rate on labor hours produced.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions; ability to use mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, understand needs, explain processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards and meet customer expectations.
Organize and support the productivity of the service business through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, including performing wheel torque and oil and fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.