Experienced Automotive Service Advisor - Colonial Honda

CMA's Colonial Honda•Chester, VA

19d•$50,000 - $80,000

About The Position

Colonial Honda is seeking an experienced Automotive Service Advisor to create a seamless, exceptional customer experience. The Service Advisor welcomes customers, listens to their concerns, creates accurate repair orders, communicates with technicians, and keeps customers updated throughout the service process. The role also involves recommending maintenance and repairs, building customer trust, and maintaining long-term relationships. Compensation is listed as $70,000–$100,000, with additional annual earning potential and uncapped performance-based bonuses. High customer-pay volume and strong service traffic provide income opportunities. The position is full-time.

Requirements

Strong automotive and repair-process knowledge.
Excellent customer service and communication skills.
Ability to stay organized and manage multiple repair orders efficiently.
Confident and ethical service recommendations.
Comfort discussing repairs, timelines, and pricing.
Basic computer and dealership system skills.
Valid driver’s license.

Nice To Haves

Two or more years of Automotive Service Advisor experience in a dealership environment, preferred.
Prior dealership experience, preferred.
Knowledge of repair order management and maintenance recommendations.

Responsibilities

Welcome customers and provide a friendly, exceptional service experience.
Listen to customer concerns and translate them into clear, accurate repair orders.
Explain recommended services in a simple, customer-friendly way.
Coordinate with technicians to ensure repairs are accurate and timely.
Maintain consistent communication with customers throughout the service process.
Recommend maintenance, repairs, and value-added services.
Build strong, long-term customer relationships.
Follow up after service to ensure customer satisfaction.