Service Advisor (Honda)

Norm Reeves Honda of Vista • Vista, CA

2d • Onsite

About The Position

Norm Reeves Honda Vista is seeking an experienced Service Advisor for its onsite location in Vista, California. The Service Advisor works in a busy service drive and helps guests navigate maintenance and repairs, balancing guest expectations with service department needs. This role requires building relationships, recommending and selling services, and keeping guests informed throughout the repair process.

Requirements

• Previous automotive Service Advisor experience.
• Strong automotive service knowledge and a proven ability to drive sales.
• Excellent communication skills and the ability to build guest relationships.
• Ability to multitask, solve problems, and thrive in a fast-paced service drive.
• Positive, team-first attitude and a strong sense of accountability.
• Full-time availability.
• At least 18 years of age.
• Valid driver’s license and an acceptable driving record.

Responsibilities

• Welcome guests and provide a seamless service experience from start to finish.
• Recommend maintenance and repairs based on each guest’s needs to build trust and drive service sales.
• Connect guests with technicians and ensure clear communication throughout the repair process.
• Prepare accurate repair orders, manage service timelines, and keep guests informed.
• Handle repair delays and last-minute changes professionally and with a solutions-focused approach.
• Build lasting guest relationships while meeting sales, productivity, and customer satisfaction goals.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Complimentary life insurance
• 401(k) matching
• Flexible spending account (FSA)
• Tuition reimbursement
• Accrued paid time off
• Supplemental hospital, accident, and critical illness insurance
• Discounts on vehicles, services, and parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed