Honda Service Advisor Superior Honda, Cincinnati

Jeff Wyler Automotive Family•Cincinnati, OH

About The Position

Jeff Wyler Superior Honda is hiring an Automotive Service Advisor to greet customers, learn about their concerns and service needs, determine required services, and prepare repair orders. The advisor provides maintenance recommendations, explains inspection findings and repair charges, estimates labor and parts costs, and obtains customer approval for recommended work. The role also involves coordinating appointments and repairs, keeping customers informed about progress and changes, and supporting high customer satisfaction and service quality.

Requirements

Proven record of achieving exceptional customer satisfaction.
Organized and friendly personality.
Exceptional communication skills with customers.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

Advise customers about routine maintenance and vehicle care in line with manufacturers’ specifications.
Identify vehicle problems by asking customers questions, visually inspecting vehicles, or conducting road tests with customers as needed; refer to a test technician when appropriate.
Review service history and inspection results, recommend corrective procedures and additional services, and prepare repair orders.
Prepare complete written estimates for labor and parts, establish promised completion times, and explain costs and timing to customers.
Document customer concerns on repair orders and obtain the customer's signature, provide a copy, establish payment method, and obtain credit approval if needed.
Schedule service appointments and handle telephone inquiries about appointments and work in process.
Collect customer and vehicle information before arrival when possible, greet customers promptly, and notify the dispatcher of incoming work.
Monitor repair progress and contact customers about changes to estimates or promised times; explain changes and obtain authorization before additional repairs.
Explain completed work and charges, handle complaints, and maintain high customer satisfaction standards.
Review and close repair orders, ensuring completed work and additional authorized work are documented.
Ensure vehicles are parked in assigned areas, secured, and that keys are marked and stored correctly.
Maintain current service department forms, menus, and pricing guides; implement a service marketing program and quality-control process to reduce comebacks.
Inspect vehicles for bodywork needs, inform customers, and provide estimates.
Maintain a professional appearance and a clean work area.
Perform other tasks as assigned.