Honda Service Advisor

Pecheles Honda • New Bern, NC

23h

About The Position

Pecheles Honda is seeking a Service Advisor to support its busy Service Department. The role works closely with the Service Manager to deliver exceptional customer experiences. The ideal candidate has prior automotive experience, strong customer service and communication skills, and the ability to thrive in a fast-paced service environment. The Service Advisor works directly with customers, handles multiple priorities, and contributes to a team-oriented atmosphere. The Service Center operates Monday through Friday between 7:30 AM and 6:00 PM and is closed on weekends.

Requirements

• Prior automotive experience.
• Strong customer service skills.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills, including commitment to attendance and punctuality.
• Strong communication skills.
• Professional, well-groomed personal appearance.
• Valid driver's license and clean driving record.
• Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Calculate replacement-parts and labor costs to restore vehicles to the condition specified by customers.
• Estimate the cost of mechanical, electrical, or other repairs.
• Enter itemized estimates on service orders and explain estimates to customers.
• Schedule appointments with customers.
• Meet dealership standards for repair and order production.
• Maintain customer satisfaction index (CSI) at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Record all hours worked accurately in the company timekeeping system.
• Follow safeguard rules and regulations.
• Demonstrate the company's core values.
• Comply with company policies and procedures.
• Observe applicable federal, state, local, and company safety rules and regulations while performing duties.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with employer match and early enrollment available.
• Paid time off and vacation, including three paid vacation days after six months.
• Career opportunities and growth options.
• Employee vehicle purchase plans.
• Long-term job security.
• Discounts on products and services.
• Service Center closed Saturdays and Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed