Service Advisor - Colerain Honda

JEFF WYLER AUTOMOTIVE FAMILY•Colerain Township, OH

1d•Onsite

About The Position

Jeff Wyler of Colerain Honda is hiring a Service Advisor to greet customers, understand their concerns and service needs, determine required services, and prepare repair orders. The advisor communicates inspection results and estimates, obtains authorization for additional work, keeps customers informed about repair progress, and explains completed work and charges. The role also supports service scheduling, customer satisfaction, quality control, and the orderly handling of vehicles and service department records. Compensation is commission plus draw, with untapped earning potential and opportunity for growth.

Requirements

At least 1 year of experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is preferred.
Proven record of achieving exceptional customer satisfaction.
Organized and friendly personality.
Exceptional communication skills with customers.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.
High school diploma or GED.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Nice To Haves

Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience is preferred.

Responsibilities

Advise customers about routine maintenance and vehicle care in accordance with manufacturer specifications.
Identify mechanical problems by questioning customers, visually inspecting vehicles, or road testing them as needed.
Review service history and inspection results, recommend corrective or additional services, and prepare repair orders.
Prepare complete written estimates for labor and parts, including time and cost estimates.
Document customers’ repair concerns to help technicians diagnose problems.
Explain work performed and charges, handle complaints, and maintain high customer satisfaction standards.
Schedule service appointments and handle telephone inquiries about appointments and work in process.
Obtain customer and vehicle information before arrival when possible, greet customers promptly, and collect vehicle information.
Establish promised completion times, check with the dispatcher when needed, and notify the dispatcher of incoming work.
Obtain customer signatures on repair orders, provide copies, establish payment methods, and obtain credit approval when necessary.
Monitor repair progress and contact customers about changes to estimates or promised times; explain changes and obtain authorization before additional repairs.
Implement and maintain a service marketing program and a quality control process to reduce comebacks.
Review and close repair orders, ensuring work completion and documentation of additional work and authorization.
Ensure vehicles are parked in assigned areas, locked, and that keys are properly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Inspect vehicles for bodywork needs, inform customers, and provide estimates for bodywork.
Maintain a professional appearance and a clean work area.
Perform other tasks as assigned.