Honda Service Advisor

Hendrick Automotive Group•Easley, SC

2d•Onsite

About The Position

The Honda Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, as well as scheduling the work to be performed. The advisor works with customers and technicians to identify maintenance needs, explains estimates, and helps customers understand necessary and recommended services. The position has no direct supervisory responsibilities. The job is generally performed in the service area and may involve road tests and inspections of customer vehicles, frequent movement around the Service Department, and regular interaction with customers, the service manager, technicians, and other dealership employees. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays. The employee may be exposed to noise, vibration, exhaust fumes, and other service-repair conditions. Hendrick identifies its core values as Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. The company is an Equal Opportunity employer and encourages minorities, women, veterans, and individuals with disabilities to apply.

Requirements

High school diploma.
Three to five years of desired work experience.
Previous experience in automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability to use the Dealership Management System and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense reasoning to carry out instructions and handle standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain customer satisfaction index (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and all applicable safety rules.
Demonstrate the company’s core values and comply with company policies and procedures.
Perform other duties as assigned.