Honda Service Advisor

Mile High Honda Acura • Denver, CO

4d

About The Position

The Automotive Service Advisor is the customer-facing link between clients and service technicians. The role involves greeting customers, listening to vehicle concerns, documenting service needs, translating technical diagnoses into clear explanations, and helping ensure customers have a positive service experience. The advisor consults with technicians, prepares estimates, obtains authorization for services, coordinates repair progress, communicates updates, explains invoices, and handles final billing.

Requirements

• Proven experience as a Service Advisor, Service Writer, or in a fast-paced retail customer service role.
• Excellent communication skills and the ability to build rapport and explain mechanical terms in plain language.
• Strong organizational skills to manage multiple repair orders, schedule appointments, and coordinate with the parts department.
• Ability to quickly learn and navigate shop management software.
• Valid driver's license with a clean driving record.
• High school diploma or equivalent.
• Willingness to submit to a pre-employment background check and drug test.

Responsibilities

• Greet customers, listen to their vehicle concerns, and accurately document service needs.
• Consult with technicians about vehicle diagnostics and prepare estimates for parts and labor.
• Clearly explain recommended repairs and secure customer authorization for services.
• Manage customer expectations regarding service completion times.
• Coordinate with the garage floor to track vehicle progress and support on-time delivery.
• Keep clients updated by phone or text throughout the repair process.
• Explain invoices and handle final billing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED