Service Advisor - Honda

Jenkins & Wynne Ford • Clarksville, TN

7h

About The Position

Jenkins & Wynne Honda is hiring a motivated, customer-focused Service Advisor in Clarksville, Tennessee. The Service Advisor is the primary point of contact between customers and service technicians, helping ensure clear communication, honest recommendations, and a positive service experience. The role is part of an established service department with a strong customer base and a supportive, team-oriented workplace.

The position involves greeting customers, documenting vehicle concerns and requested repairs, recommending services, preparing repair orders, communicating estimates and progress, and coordinating with technicians, parts personnel, and service management. The advisor explains findings and completed repairs, obtains authorization for additional work, maintains accurate records, follows dealership and manufacturer procedures, and works toward customer satisfaction, productivity, and service performance goals.

Jenkins & Wynne describes itself as having served the Clarksville community for over 70 years and emphasizes employee recognition, professional growth, teamwork, and a workplace where employees can stay and grow.

Requirements

• Strong customer service, communication, and organizational skills.
• Ability to explain automotive maintenance and repairs in a clear, professional manner.
• Comfort discussing service recommendations, estimates, and repair costs with customers.
• Ability to multitask and manage customer needs in a fast-paced service environment.
• Basic computer skills and ability to learn dealership service software.
• Strong problem-solving skills and attention to detail.
• Valid driver's license and acceptable driving record.
• Positive attitude, dependable work ethic, and commitment to teamwork.

Nice To Haves

• Previous automotive service advisor experience is preferred.
• Honda dealership or manufacturer experience is a plus.

Responsibilities

• Greet service customers professionally and provide a welcoming, positive experience.
• Listen to customer concerns, identify service needs, and accurately document vehicle concerns and requested repairs.
• Recommend maintenance and repair services based on vehicle condition, manufacturer recommendations, and technician findings.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain consistent communication with customers regarding vehicle status, repair recommendations, and service updates.
• Review technician inspection findings and clearly explain recommended services to customers.
• Obtain customer authorization before proceeding with additional repairs.
• Coordinate with service technicians, parts personnel, and service management to ensure efficient workflow.
• Explain completed repairs, warranty coverage, and service recommendations at vehicle pickup.
• Build lasting customer relationships through professionalism, transparency, and exceptional service.
• Maintain accurate service records and follow dealership and manufacturer procedures.
• Meet departmental goals for customer satisfaction, productivity, and service performance.

Benefits

• Competitive compensation
• Paid holidays
• Competitive earned vacation time
• 401(k) retirement plan with company match
• Health, dental, and vision insurance
• Health Savings Account (HSA) options
• Employee discounts on vehicle purchases, parts, and service
• Opportunities for continued professional growth and development
• Supportive, team-oriented workplace
• Established service department with a strong customer base
• Complimentary tickets to events at F&M Bank Arena
• Workplace events, including food truck visits
• Employee appreciation celebrations and special events
• Employee appreciation program that recognizes the hard work and dedication of the team

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed