Honda Service Advisor

Hendrick•Easley, SC

1d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify maintenance needs, advises customers on necessary and recommended services, and offers additional services and repairs. The Service Advisor estimates parts and labor costs, prepares itemized service-order estimates, explains estimates to customers, and schedules appointments. The position has no direct supervisory responsibilities. Work is generally performed in the service area and includes inspecting customer vehicles, moving around the Service Department to communicate between customers and technicians, and potentially conducting road tests. The employee regularly interacts with customers, the service manager, service technicians, and employees from other dealership departments. The role requires regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma or GED.
Previous experience in automotive or customer service industries; desired work experience is 3–5 years.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills with Microsoft Office products and the ability to use the Dealership Management System and other web-based operational applications.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group settings.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and handle standardized situations.
Regular and predictable attendance.
Ability to perform the essential duties, with reasonable accommodations available for individuals with medical conditions.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs and estimate mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain customer satisfaction (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations and comply with company policies, procedures, and applicable safety rules.
Demonstrate the company’s Core Values.
Perform other duties as assigned.