Honda Service Advisor

Pecheles Honda • New Bern, NC

2d

About The Position

Pecheles Honda is seeking a Service Advisor to support its busy Service Department. The position works closely with the Service Manager to deliver exceptional customer experiences. The ideal candidate has prior automotive experience, strong customer service and communication skills, and can thrive in a fast-paced, team-oriented service environment while managing multiple priorities. The Service Center operates Monday through Friday between 7:30 AM and 6:00 PM and is closed on Saturdays and Sundays.

Requirements

• Prior automotive experience.
• Strong customer service skills.
• Strong communication and organizational skills.
• Ability to work directly with customers, handle multiple priorities, and contribute to a team-oriented atmosphere.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time-management skills and commitment to attendance and punctuality.
• Professional, well-groomed personal appearance.
• Valid driver’s license and clean driving record.
• Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Work with customers and technicians to identify required maintenance.
• Advise customers on necessary and recommended services.
• Offer additional services and repairs to customers.
• Compute the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
• Estimate the cost of mechanical, electrical, and other repairs.
• Enter itemized estimates on service orders and explain estimates to customers.
• Schedule appointments with customers.
• Meet dealership standards for repair and order production.
• Maintain CSI at or above company standards.
• Maintain an organized, clean, and safe work area.
• Participate in required training.
• Accurately record all hours worked in the company timekeeping system.
• Follow safeguards rules and regulations.
• Demonstrate the company’s core values and comply with company policies and procedures.
• Observe applicable federal, state, local, and company safety rules and regulations while performing duties.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with generous employer match and early enrollment available.
• Paid time off and vacation, including three paid vacation days after six months.
• Career growth opportunities.
• Employee vehicle purchase plans.
• Long-term job security.
• Discounts on products and services.
• Service Center closed Saturdays and Sundays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed