Experienced Automotive Service Advisor - Colonial Honda

Carter Myers Automotive • Chester, VA

10h

About The Position

Colonial Honda is seeking an experienced Automotive Service Advisor to create a seamless and exceptional customer experience. The role welcomes customers, understands their concerns, prepares accurate repair orders, communicates with technicians, and keeps customers informed throughout the service process. Success requires building trust and lasting customer relationships while recommending appropriate maintenance and repairs.

The position is full-time. Compensation is listed as $70,000–$100,000, with additional uncapped performance-based bonuses and annual earning potential. CMA describes itself as an employee-owned ESOP company with a people-first culture and offers career growth, stability, competitive pay and benefits, and work-life balance.

Requirements

• At least 2 years of Automotive Service Advisor experience in a dealership environment is preferred.
• Strong knowledge of repair order management, maintenance recommendations, and customer service.
• Strong automotive and repair-process knowledge.
• Excellent customer service and communication skills.
• Ability to stay organized and manage multiple repair orders efficiently.
• Ability to make confident, ethical service recommendations.
• Comfort discussing repairs, timelines, and pricing.
• Basic computer and dealership-system skills.
• Valid driver’s license.

Nice To Haves

• Prior dealership experience is preferred.

Responsibilities

• Welcome customers and provide a friendly service experience.
• Listen to customer concerns and translate them into clear repair orders.
• Explain recommended services in a simple, customer-friendly way.
• Coordinate with technicians to ensure accurate and timely repairs.
• Communicate consistently with customers throughout the service process.
• Recommend maintenance, repairs, and value-added services.
• Build strong, long-term customer relationships.
• Follow up after service to ensure customer satisfaction.

Benefits

• Employee stock ownership plan (ESOP)
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Paid training
• Career advancement opportunities
• Employee discounts
• Closed Sundays
• Uncapped performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed