Experienced Automotive Service Advisor

Anderson Automotive Group • Asheville, NC

18h

About The Position

Automotive service advisors greet customers, listen to descriptions of problems or requested service, determine the service needed, and prepare repair orders. When additional repairs are needed, they estimate the additional cost and contact the customer to obtain authorization. They also advise customers about available services and vehicle maintenance.

The role includes coordinating service appointments and repair work, communicating estimates and promised completion times, monitoring repair progress, and ensuring proper documentation and authorization. The advisor handles customer concerns and complaints, explains completed work and charges, and supports customer satisfaction and quality-control standards. The position also involves keeping service materials current, maintaining an orderly work area, and ensuring vehicles and keys are handled appropriately.

The job requires the ability to perform the listed essential duties satisfactorily. The posting describes education and experience alternatives ranging from an associate degree or equivalent with six months to one year of related experience or training, through a bachelor's degree or equivalent with one to two years of related experience or training, and two to four years of related experience or training. Automotive Service Excellence certifications, manufacturer training, and a valid driver's license are listed under certificates, licenses, and registrations.

Requirements

• Education and/or experience may include an associate degree or equivalent from a two-year college or technical school, six months to one year of related experience and/or training, or an equivalent combination.
• Education and/or experience may include a bachelor's degree from a four-year college or university, one to two years of related experience and/or training, or an equivalent combination.
• Two to four years of related experience and/or training, or an equivalent combination of education and experience, is also listed.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write routine reports and correspondence, business correspondence, and procedure manuals, and to speak effectively and present information to customers, employees, managers, and the public.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, area, circumference, and volume; apply basic algebra and geometry; and interpret bar graphs.
• Ability to follow written, oral, diagram, and schedule instructions; use common-sense judgment in standardized situations; solve practical problems; and define problems, collect data, establish facts, and draw valid conclusions.
• Automotive Service Excellence (ASE) Certifications.
• Manufacturer training.
• Valid driver's license.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Advise customers about necessary routine maintenance and vehicle care in accordance with manufacturers' specifications.
• Help identify mechanical problems by questioning customers, visually inspecting vehicles, or conducting road tests.
• Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
• Prepare repair orders with time, cost, and labor estimates, including a brief description of the customer's concern.
• Explain work performed and repair order charges to customers, and handle customer complaints.
• Schedule service appointments, obtain customer and vehicle data before arrival when possible, and handle telephone inquiries about appointments and work in process.
• Greet customers promptly and courteously, obtain vehicle information, and test-drive vehicles with customers as needed to confirm problems or refer them to a test technician.
• Review service history, inspect vehicles, and recommend additional needed service, including identifying and estimating needed body work.
• Provide complete and accurate written estimates for labor and parts, establish promised times, and check with the dispatcher when necessary.
• Obtain customer signatures on repair orders, provide copies, establish payment methods, and obtain credit approval when necessary.
• Notify the dispatcher of incoming work and check repair progress throughout the day.
• Contact customers about changes to estimates or promised times, explain cost and time requirements, and obtain authorization before additional repairs.
• Implement and maintain a service marketing program and a quality-control process to eliminate comebacks.
• Review and close repair orders as appropriate, ensuring completed work and authorization for additional work are noted.
• Ensure vehicles are parked in assigned areas, locked, and have keys properly marked and stored.
• Keep service department forms, menus, and pricing guides up to date; maintain a clean work area and professional appearance.
• Perform other tasks as assigned.

Benefits

• Career development opportunities, development programs, and training.
• Stability and continued ability to provide excellence in the communities, as described by Anderson Automotive Group.
• Opportunity to participate in changes and developments in automotive technology, including keyless-entry vehicles and electric cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree