Experienced Service Advisor
About The Position
Wilde Subaru is hiring an Experienced Service Advisor for its onsite dealership in Waukesha, Wisconsin. The Service Advisor supports customers throughout the service process, from identifying vehicle concerns and explaining recommended work to coordinating repairs and reviewing completed work at delivery. The role reports to the Service Manager and requires open availability for a flexible schedule that may include evenings, weekends, and holidays. The position requires at least one year of automotive dealership experience, efficient typing and basic mathematics skills, a valid driver’s license in the employee’s state of residence, and an acceptable driving record. Applicants must be at least 18 years old and have a high school diploma or equivalent. Pay will be discussed during an in-person interview. Lithia & Driveway describes its approach as providing simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 1 year of automotive dealership experience.
- Ability to type efficiently to enter repair orders.
- Ability to calculate service costs and count change.
- Acceptable driving record.
- Valid driver’s license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
- Open availability for a flexible schedule, including evenings, weekends, and holidays.
Responsibilities
- Greet service customers, answer incoming calls, and identify vehicle concerns using established customer-contact processes.
- Conduct vehicle walk-arounds, review service needs, and recommend multi-point inspections.
- Explain recommended repairs, pricing, and estimated completion times before work begins.
- Create accurate repair orders in ADP and obtain customer authorization for additional services.
- Dispatch repair orders to technicians and communicate with the shop throughout the repair process.
- Keep customers updated on vehicle status, inspection findings, and changes to the original estimate.
- Process service payments and review completed repairs with customers at vehicle delivery.
- Welcome new vehicle owners through the Sales-to-Service process and explain available service support.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
